Refund & Cancellation Policy
Effective Date: August 3, 2026
At NexFinOne, we are committed to providing professional banking assistance and financial support services. Since our services involve consultation, document verification, case analysis, and service processing, the following Refund & Cancellation Policy applies.
1. Nature of Services
NexFinOne is an independent banking assistance platform. We provide assistance, documentation support, complaint guidance, loan assistance, insurance support, KYC assistance, and customer facilitation services.
The final approval, rejection, or resolution of any banking, loan, insurance, or financial service depends solely on the respective bank, financial institution, insurance company, or concerned authority.
2. Cancellation Policy
* Cancellation requests are accepted only until the case is under review and formal service processing has not been initiated by our team.
* If a customer requests cancellation within 6 hours of payment, but our team has already started document verification, case analysis, consultation, complaint drafting, or service processing, the cancellation request will not be accepted.
* Once case review or service processing has started, cancellation is not permitted under any circumstances.
* All cancellation requests must be submitted through our official support channels (Email or WhatsApp).
3. Refund Policy
* If a cancellation request is approved before case review or service processing begins, NexFinOne will retain a fixed Registration Fee of ₹99. The remaining service amount will be refunded to the customer.
* Once case review or service processing has started, the Registration Fee and Service Charges become completely non-refundable.
* In case of duplicate payment, failed transaction with successful debit, payment gateway error, or any excess payment, the excess amount will be refunded after verification.
* Approved refunds will be credited to the original payment method (Bank Account, UPI, Card, etc.) within 5–7 working days.
4. Non-Refundable Cases
Refunds will not be provided in the following situations:
* Case review or service processing has already started.
* Complaint, application, or documentation has already been prepared or submitted.
* Delay or failure from the customer’s side in providing the required documents or information.
* The bank, financial institution, insurance company, or government authority rejects the customer’s request.
* The customer decides to cancel after the service has been initiated.
5. Refund Process
* Customers must submit a refund request through our official support channels.
* Our team will verify the request and check the service status before approving any refund.
* Approved refunds will be credited only to the original payment source.
* Refund processing may take 5–7 working days depending on the payment gateway or the customer’s bank.
6. Contact Us
For any refund or cancellation-related queries, please contact us:
NexFinOne
Address:
F-17, Coaching Hub, Pratap Nagar, Jaipur, Rajasthan – 302033
Email:
info@nexfinone.com
Phone:
+91 6260790090
Website:
https://nexfinone.com
Last Updated: August 3, 2026